Privacy Policy

01 Introduction

beras11 ("we", "us", "our", "Platform") is committed to protecting the privacy of all individuals who access and use the beras11 website at beras11.cam and any associated services ("Platform"). This Privacy Policy describes how beras11 collects, uses, discloses, retains and protects personal data in connection with the operation of the Platform and the provision of gaming information and entertainment services to Malaysian users and others.

This Privacy Policy should be read together with the beras11 Terms & Conditions, which govern the broader relationship between beras11 and its registered users. By registering an account, accessing the Platform, or submitting any personal data to beras11, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein.

If you have any concerns about how beras11 processes your personal data, you may contact our support team at any time using the details provided in Section 15 of this Policy.

02 Definitions

For the purposes of this Privacy Policy, the following definitions apply:

03 Data We Collect

beras11 collects personal data from you directly when you interact with the Platform, and automatically through technical means when you use the Platform. The categories of data we may collect include:

3.1 Registration and Identity Data

When you create a beras11 account, we collect information necessary to establish and verify your identity and account. This includes:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify you are aged 21 or above).
• Email address and, where provided, mobile telephone number.
• Residential address, including city (e.g., Kuala Lumpur, Petaling Jaya, Johor Bahru, Shah Alam or Penang) and postcode.
• Username and encrypted password credential.

3.2 KYC and Verification Documents

To comply with identity verification obligations, beras11 may request and retain:

• Copies of government-issued Malaysian identity documents, including MyKad, driving licence or passport.
• Proof of address documentation, such as a bank statement or utility bill issued within the previous three months.
• Selfie images taken for document-matching purposes.
• Payment instrument ownership evidence, where required to verify that a payment method is held in the User's own name.

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including MYR amounts, payment method type and timestamps.
• Payment method identifiers, such as masked bank account numbers or eWallet reference codes, for the purpose of reconciling transactions and processing withdrawal requests.
• Bonus and promotional activity records associated with your account.

3.4 Technical and Device Data

When you access beras11, we automatically collect certain technical data, including:

• IP address, browser type, operating system and device type.
• Session data, including login timestamps, pages visited and features accessed.
• Referral source data, where you access beras11 through a link or affiliate partner.
• Cookie identifiers and local storage data as described in Section 10.

3.5 Communications Data

When you contact beras11 support via live chat or email, we retain records of those communications, including the content of messages, timestamps and the resolution outcome, for quality assurance, dispute resolution and regulatory record-keeping purposes.

04 Data Processing

The personal data collected by beras11 is used for the following purposes. Where we rely on a specific legal basis for processing, this is noted in Section 5.

05 Legal Basis for Processing

beras11 processes personal data on the following legal grounds:

• Contract Performance: Processing necessary to fulfil the beras11 Terms & Conditions, including operating your account, processing transactions and delivering Platform services.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements and regulatory reporting duties.
• Legitimate Interests: Processing carried out in the legitimate interests of beras11, including fraud detection, platform security, abuse prevention and product improvement, where those interests are not overridden by your own rights and interests.
• Consent: Where beras11 has obtained your specific, informed consent to process personal data for a stated purpose, such as sending promotional emails. You may withdraw consent at any time by contacting our support team, without affecting the lawfulness of processing carried out prior to withdrawal.

06 Data Sharing

beras11 does not sell, rent or trade your personal data. We may share your personal data with the following categories of recipients where necessary to operate the Platform or meet legal obligations:

• Payment service providers and processors: Including banks, FPX network operators, DuitNow partners, and eWallet providers such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank and Hong Leong, for the purpose of processing deposit and withdrawal transactions.
• KYC and identity verification partners: Third-party verification providers engaged to assist with document review and identity matching as part of the account verification process.
• Technology and infrastructure providers: Cloud hosting, content delivery and platform technology partners who process data solely on beras11's behalf under appropriate data processing agreements.
• Regulatory and law enforcement authorities: Where beras11 is required by law or regulatory order to disclose personal data, or where disclosure is necessary to prevent fraud, money laundering or other criminal activity.
• Legal and professional advisers: In connection with legal proceedings, compliance reviews or dispute resolution processes where sharing is necessary and proportionate.

07 International Data Transfers

Some of the service providers and data processors engaged by beras11 may be located outside Malaysia. Where personal data is transferred to a country that does not offer an equivalent level of data protection, beras11 will take appropriate steps to ensure that such transfers are subject to suitable safeguards, such as contractual clauses binding the recipient to apply appropriate data protection standards.

By using the beras11 Platform, you acknowledge that your personal data may be transferred and processed in countries outside Malaysia in connection with the provision of Platform services.

08 Data Retention

beras11 retains personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. Indicative retention periods are as follows:

• Account registration data: Retained for the duration of your active account, plus a period of up to five years following account closure, to meet anti-money laundering and regulatory record-keeping requirements.
• KYC documents: Retained in accordance with applicable identity verification and AML record-keeping obligations, typically for a minimum of five years following the last transaction or account closure, whichever is later.
• Transaction records: Retained for a minimum of five years to support financial reporting, dispute resolution and regulatory compliance.
• Communications data: Support interactions are retained for a period proportionate to their nature and the likelihood of future dispute, generally up to three years.
• Technical and session data: Retained for shorter periods as required for security monitoring and fraud prevention, typically up to 12 months.

At the end of the applicable retention period, personal data is securely deleted or anonymised in accordance with beras11's internal data management procedures.

09 Security Measures

beras11 implements appropriate technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration and destruction. These measures include:

• Transport Layer Security (TLS / HTTPS) encryption for all data transmitted between your device and the beras11 Platform.
• Encryption of stored identity documents and sensitive personal data fields.
• Strict access controls limiting internal staff access to personal data to those with a legitimate operational need.
• Regular security assessments and monitoring of the Platform's technical infrastructure.
• Secure handling and disposal procedures for physical and digital records containing personal data.

Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. Users should take their own precautions, including using strong unique passwords and not disclosing their beras11 login credentials to any third party.

10 Cookies and Similar Technologies

beras11 uses cookies and similar browser technologies to deliver and improve the Platform. The categories of cookies we use include:

• Essential cookies: Required for the Platform to function correctly, including session authentication, security tokens and account login state. These cannot be disabled without affecting Platform functionality.
• Functional cookies: Used to remember your preferences, including language selection and display settings, to improve your experience across sessions.
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with the beras11 Platform, allowing us to identify and improve areas of the user experience.

You can manage non-essential cookies through your browser's privacy settings. Most modern browsers allow you to block or delete cookies; however, doing so may affect the functionality of certain Platform features. beras11 does not use third-party advertising tracking cookies for behavioural profiling.

11 User Rights

Subject to applicable data protection law and the limitations described in this Policy, beras11 users hold the following rights in relation to their personal data. To exercise any of these rights, please contact us using the details in Section 15.

12 Children and Minors

The beras11 Platform is strictly intended for adults aged 21 years and above. beras11 does not knowingly collect, process or retain personal data from individuals under the age of 21. Any account found to have been created by a person under 21 will be closed immediately, and any associated balances forfeited in accordance with our Terms & Conditions.

If you believe that beras11 has inadvertently collected personal data from a person under 21, please contact us immediately through the details in Section 15. We will take prompt action to delete the relevant data.

13 Third-Party Links

The beras11 Platform may contain references to or links to third-party services, including payment providers and verification platforms. This Privacy Policy applies solely to beras11 and does not extend to the data practices of any third-party service. We recommend that you review the privacy policies of any third-party services you access in connection with using beras11.

beras11 accepts no responsibility for the data handling practices of third parties, including payment processors, eWallet providers or financial institutions, and users should consult those providers' own privacy documentation for relevant information.

14 Policy Amendments

beras11 reserves the right to update or revise this Privacy Policy at any time. Where changes to this Policy are material — for example, where we introduce a new purpose for processing or change the categories of data collected — we will provide reasonable advance notice to registered Users via the email address associated with their account, or through a prominent notice on the Platform.

Your continued use of the beras11 Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of any updates.

15 Contact Us

For any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data by beras11, please contact us using the following details:

When submitting a data rights request, please include your full name, registered email address and a description of your request so that we can verify your identity and respond appropriately. beras11 reserves the right to request additional verification information before processing access, rectification or erasure requests.